Customer Experience FAQs

What modes of shipping do you offer and what is your return policy? 

For information about our shipping and return policy, please see our Shipping Policy Page.

Is ordering on Chai Craft secure?

Absolutely! The Site encrypts your credit card number and other personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your PC to our servers. Please view our Privacy Policy Page for more information about how we use and secure personal information.

What are your accepted payment methods?

We accept payment from MasterCard, Visa, Maestro, American Express, Amex EMI, Diners Club, RuPay, Net banking, Prepaid Cards and Wallets, UPI Payments and COD. All transactions are in INR. 

Do you collect Goods and Service Tax? 

Goods and Service Tax is included in the MRP of our retail products. For bulk and corporate orders Goods and Service Tax is charged on the selling price. 

Do you offer gift wrapping?

We do not offer gifts wrapping on individual products. This special service is available only on bulk and corporate orders upon request. 

What are you doing to ensure the quality of Chai Craft products?

Quality Assurance

The quality of our tea offerings are our topmost priority. Our estates are RainForest Alliance and TRUSTEA certified in addition to being HACCP and ISO22000 compliant. Our tea estate in Dooars produces 100% organic teas as of 2019. Our teas undergo stringent quality assurance checking right from the estate to the final production processes, storage and handling. 

Conventional Teas

Chai Craft offers a wide assortment of conventional teas, flavored teas, herbal infusions and herbal teas. The green and black teas used in all our products are from our tea estates which have consistently met Minimum Residue Level standards followed by the EU, which is in addition to the globally acclaimed quality assurance certifications mentioned above.

Herbal Teas and Infusions

The ingredients (flowers, roots, herbs, fruits, tree bark, spices and leaves) used in our herbal infusions and herbal teas are properly processed using globally accepted standards to avoid contamination to ensure cleanliness and safety of our products.

Flavored Teas

Our flavored teas contain 100% natural flavors and are of an extremely high quality which are similar to the standards and processes utilized in our conventional, herbal infusions and herbal teas.

Our Packaging

Chai Craft packaging is made from food safe recyclable MET pet pouches and enveloped which are heat sealed without the use of adhesives. These pouches and tea bags are then packed in reusable tin caddies made from food grade tin plate and virgin paper mono-cartons. Our retail ready products have been inspected and approved by the Food Safety and Standards Authority of India.

Is there an expiration date on tea?

Tea never expires but can lose its freshness over time. All our products carry their Manufacturing Date and also have a 'Best Before' clearly mentioned on their packaging. 

Are Chai Craft teas gluten free?

Yes all our teas are gluten free. 

Are your teas vegan?

Our conventional teas, herbal teas and herbal infusions are crafted using plant-derived ingredients and natural flavors including tea leaves, herbs, spices, fruits and flowers and are suitable for vegans. 

What are your hours of operation? 

Our team is available for email and phone support Monday to Friday from 10:00 am to 6:30 pm. Our helpline numbers are 03340690123 and 9051778017. You can email your queries to 24 x 7. 


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