Return Policy

We work hard at ensuring that your order reaches you in excellent condition and as quickly as possible. On the off chance if your order is delivered with defective or damaged packaging, short quantity, or considerably different to the product details on our website, you can raise a returns and replacement query by sending an email to help@chaicraft.com within 10 days of the purchase. Be sure to mention your order number and attach an image of the item received so we can evaluate its condition.

If you happen to receive a damaged gift box, you can raise a returns and replacement query by sending an email to help@chaicraft.com within 10 days of receiving your order. Be sure to mention your order number and attach an image of the item received so we can evaluate its condition. Also, please ensure the product is unused and in its original condition.

Products acknowledged as ‘damaged’ or ‘defective’ or ‘wrongly sent’ will be reverse picked by us. Once we receive the item at our warehouse we will verify its­­ condition and initiate the process of refund/replacement accordingly.

Replacement orders will reach you with 3 to 5 business days. You will receive a notification in your registered email id as soon as your order is shipped from our warehouse.

Refunds take 7 to 10 business days to be credited to your bank account.

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